Customer Relationship Advocate

Overview
Canon Solutions America is a Canon U. S. A. Company providing integrated systems technology that comprise of one of the strongest solutions portfolios in the document management industry. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(K) Savings Plan, profit sharing, tuition reimbursement, vacation and much more!
The Customer Relationship Advocate will be proficient in all area of Contracts Administration and Collections and will act as an account manager and single point of contact for some of our largest customers.
Responsibilities
Serve as internal liaison within CSA responsible for managing customer requirements and contractual obligations.
Coordinated activity with CSA departments (DocReview, Strategic Pricing, Marketing, Inventory Control and Logistics).
Support Sales with the upfront order process.
Attend and participate in major customer account meetings.
Facilitate the gathering of customer requirements and provide expertise concerning contract account set up to support these requirements (with Project Manager).
Maintain up to date customer profiles and information log of special billing or handling needs.
Perform pre-bill validation of invoice prior to release to the customer to ensure contract and special billing requirements.
Facilitate the timely receipt and update of meter reads.
Perform periodic audits of customer accounts to ensure compliance.
Pursue collections of receivables in a sensitive and professional manner.
Provide cash applications with necessary documentation.
Generate reports per customer requirements.
Ensure all activities are in compliance with Sarbanes-Oxley (SOX) requirements and CSA policy.
Conduct post install survey.
Qualifications
Minimum HS or equivalent required. 2-4 year degree in Business Administration strongly preferred or related work experience, min of 4-5 years (with college; 6 ? 7 years with HS) or equivalent experience in related field. minimum of 12 months Prior Customer Service experience Excellent Knowledge of Custom Billing tool
Able to work overtime at peak times during the month
Advanced Excel knowledge
Excellent analytical capabilities
Must be detail oriented with the ability to multi task
Ability to work independently within scope of authority. Provide guidance to less experienced employees
Must have effective written/verbal communication skills to effectively communicate with major accounts and with all levels of CSA employees, including management
Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.
EOE Minorities/Females/Individuals with Disability/Protected Veterans



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