Call-Off Department Manager

Title: Call-Off Department Manager
Type: Full time
Location: Burlington, New Jersey
Title: Call-Off Department Manager
Function: Logistics
Department: Call Off-Burlington, New Jersey
Reports to: Call Off Manager
Direct Reports: Supervisor(s), Warehouse Employees
Overall Job Function: Ensures proper service to the stores by leading, managing and organizing the Call ?Off function. Responsible for driving and contributing to the overall Call off result by utilizing H&M values, policies and procedures. Collaborates with other departments as needed.
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Job Responsibility including but not limited to:
Sets and monitors Call-Off (Replenishment) department goals with Call Off Manager
Collaborates with Call Off Manager regarding shared operational and logistical issues by managing day to day business challenges
Partners and communicates with other Call-Off Department Managers about pick orders, staff planning, efficiency and productivity
Responsible for coordination and control of the handling, storage, shipping and flow of merchandise through warehouse area
Analyzes and directs floor labor as a function of the pick orders, and shipping through supervisors.
Ensures compliance to H&M Logistic operational best practice work processes within your department and in cooperation with the DC management team.
Schedules personnel to ensure proper staffing according to business goals
Supervises and delegates responsibility and issues job assignments to staff by partnering with the supervisors.
Serves as main contact for the Flat Call Off function by communicating with stores, support office and all other departments as needed
Coordinates and manages store deliveries
Responsible for safety and cleanliness of the warehouse and communicating any needs to Call Off Manager
Ensures that the department is maintained to meet H&M standards at all times.
Handles general employee inquiries from supervisors and staff and solves problems according to H&M guidelines & policies
Assists HR with recruiting as needed, coordinates training and develops team of supervisors and employees
Administers progressive discipline documentation and performance management to direct reports according to H&M guidelines
Organizes and manages special projects as needed
Financial Accountability: N/A
Minimum Candidate Qualifications:
Must have one to two years of management experience, preferably in distribution center and/or store operations
Preferably at least one year in Distribution Center Operations in a high volume, high SKU replenish and pick environment
Fluency in the Spanish language is a plus.
Competencies:
Proficient in Microsoft Office and ability to adapt to company specific systems
Strong analytical and critical thinking skills
Experience with recruitment, training and development of staff
Detail oriented, with strong organizational, time management, and interpersonal skills
Strong problem solving skills and decision-making abilities
Excellent written and verbal communication skills
Ability to work in a fast paced and dynamic environment
Ability to work as part of a team
Job Status: Exempt
EEOC Classification: OPR



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